IVR, SMS & Fax Monitoring Solutions for Mission-Critical Communications
iMonitorIT provides automated monitoring for IVR, SMS, and fax systems, helping organizations detect failures before customers are impacted.
Explore our monitoring solutions below, or learn more about each service in detail.
Ideal for organizations that rely on:
- IVR call flows for customer support or transactions
- SMS delivery for alerts, authentication, or notifications
- Fax systems for regulated or legacy workflows
Our Monitoring Solutions
ValueCycle
Value Monitoring for your business!
- 24/7 15 minute validations
- Choose either IVR, SMS or Fax packages
- Customer web portal access
- Alerts directly to your support team
- Quick root cause identification (including wav file recording)
- Daily/weekly/monthly reporting
You can monitor up to 96 different lines in a 24 hour period. This solution is for companies that want to ensure their applications are working, but doesn't need mission critical monitoring. You can change the numbers via the portal at anytime.
FAX Mission Critical Monitoring
Business Risk Mitigation
- 24/7 15-minute fax line validation
- 10 and 5 minute validation options available
- Call delivery and fax "handshake" validation
- HIPAA Security Rule/PHI compliance
- Customer web portal access
- Triple-checks to reduce false positives
- Instant alerts via Email/SMS/Phone Call/Slack/MS Teams
- Real-time outage detection and escalation
- Quick identification of telecom issues
- Audit reporting (1-6 year retention) for compliance
Compliance safeguard for regulated industries. Provides audit-ready proof of communication system availability and compliance with HIPAA, SOC 2, NIST CSF, and ISO 27001 requirements. Additional cost for toll phone numbers.
IVR Mission Critical Monitoring
Customer Experience Protection!
- 24/7 15-minute IVR phone line and application validation
- 10 and 5 minute validation options available
- Call delivery/greeting/custom scripting validation
- Customer web portal access
- Triple-checks to reduce false positives
- Instant alerts via Email/SMS/Phone Call/Slack/MS Teams
- Real-time outage detection and escalation
- Quick root cause identification (including wav file recording)
- Daily/weekly/monthly reporting
Prevents customer frustration from broken IVRs, reduces abandonment, protects brand reputation, ensures compliance for regulated industries (financial services, healthcare, government), provides audit trails, faster issue resolution, and verifies provider SLAs. Additional cost for toll phone numbers and calls longer than 1 minute.
SMS Mission Critical Monitoring
Ensures SMS short codes and long codes are working around the clock, validating delivery, replies, and performance with proactive monitoring and instant alerts
- 24/7 monitoring with 15-minute validation cycles
- 10 and 5 minute validation options available
- Verification of reply times (within 2 minutes) and message content accuracy
- Multi-carrier testing (AT&T, Verizon, T-Mobile)
- Triple-checks to reduce false positives
- Instant alerts via Email/SMS/Phone Call/Slack/MS Teams
- Real-time outage detection and escalation
- Detailed daily/weekly/monthly reporting
SMS is mission-critical infrastructure for various industries (banks, healthcare, airlines, retailers, government agencies), impacting security, compliance, revenue, and customer trust. Proactive monitoring prevents financial loss, regulatory penalties, and public safety risks. Designed for finance, healthcare, travel, retail, public safety, and telecom providers.
Enterprise Monitoring
Custom Monitoring Solution for your Business
- Tailored monitoring packages
- 24/7 health checks every 15 minutes (with faster 10- or 5-minute options)
- Secure customer portal with advanced features/insights
- Instant alerts to support team
- Rapid root cause identification
- Comprehensive reporting (daily/weekly/monthly)
- Scalable pricing with volume discounts
Provides peace of mind by ensuring critical systems are always available, secure, and performing. Offers end-to-end monitoring across IVR, SMS, websites, and email, or tailored packages. Emphasizes proactive alerts, detailed reporting, a dedicated customer portal, full visibility, and control over the IT environment, all backed by enterprise-level reliability.
Features & Functionality Comparison
Compare our monitoring solutions to find the perfect fit for your business needs
Add-on Services
Custom Integrations
Tailored monitoring solutions for your specific needs
Ready to Protect Your Infrastructure?
Join companies worldwide who trust iMonitorIT for their telecommunications monitoring needs.